Service Catalogue

Modular IT Solutions for Businesses and Individuals

We combine the speed of remote support with on-site technical teams across Greater Lisbon (Lisboa, Cascais, Sintra and Oeiras) to prevent downtime, safeguard business continuity and optimise personal equipment.

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Business

01

Servers & Network Engineering

  • Windows Server, Linux and virtualisation administration
  • Corporate firewall configuration and secure VPNs for remote work
  • Enterprise wireless networks with redundancy and access control
  • 24/7 infrastructure monitoring and proactive alerts
02

Cloud Productivity & Regulated Sectors

  • Deployment, support and migration to Microsoft 365 and Google Workspace
  • Encryption and data protection for various regulated and professional sectors
  • Encrypted redundant backups and auditable Disaster Recovery plans
  • GDPR compliance and advanced Ransomware protection
03

Managed IT Support & Monthly Retainers

  • Monthly IT retainer contracts scaled to your business size
  • Preventive and corrective maintenance included (remote and on-site)
  • Contractual response times with a defined Service Level (SLA)
  • Priority on-site coverage in Lisboa, Cascais, Sintra and Oeiras
IT Contracts for SMEs

What is included in your Monthly Retainer?

We ensure complete infrastructure stability with dedicated technical assistance and no surprise fees.

Remote Support Included

Fast technical help for all company workstations and team members.

Priority On-site Visits

Rapid in-person response across Lisbon, Cascais, Sintra and Oeiras.

24/7 Proactive Monitoring

Early detection of hardware, network, and storage issues before downtime happens.

Encrypted Backups

Local and cloud backup configurations with periodic disaster recovery drills.

Cybersecurity & GDPR

Corporate antivirus management, firewalls, VPNs, and anti-ransomware protection.

Contract-Guaranteed SLA

Contractual response times and total transparency with monthly reports.

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Residential & Home Office

01

Workshop Repair (PC & Mac)

  • Screen replacements, damaged hinges and keyboard repairs
  • Battery replacements, charging ports and power supply fixes
  • Advanced electronic diagnostic and component-level motherboard repairs
  • Specialised service for MacBook, iMac, Mac mini and Windows laptops
02

Speed Upgrades & Optimisation

  • High-speed NVMe SSD installations for lightning-fast boot times
  • RAM memory expansion for fluid performance and heavy multitasking
  • Full system cloning: the computer runs much faster without losing any files
  • Internal thermal cleaning and new thermal paste for optimal cooling
03

In-Home, Wi-Fi & Remote Support

  • Free in-home visits across Lisbon, Cascais, Sintra and Oeiras
  • Immediate remote support via TeamViewer for urgent software errors
  • Home Wi-Fi and Mesh network optimisation to eliminate dead zones
  • Setup of network printers, automated backups and home file sharing
Technical Service Guarantees

What is guaranteed with your technical assistance?

The same corporate-grade rigor and engineering reliability applied to your personal computer, laptop or Mac.

Free Travel

On-site coverage across Cascais, Sintra, Oeiras and Lisbon with zero travel fees.

Clear Upfront Quotes

Thorough diagnosis and fixed price before starting any work, no hidden fees.

Full File Safeguard

Secure custody of personal photos, files and documents before any repair.

Quality Parts Warranty

Top-tier replacement screens, batteries and SSDs backed by technical warranty.

Virus & Malware Eradication

Deep threat removal, clean boot optimisation and proactive security setup.

Windows & Apple Specialists

Over two decades of hands-on component-level electronic workshop experience.

Frequently Asked Questions · Direct Answers

Common questions about our IT services

Who are business IT support retainers designed for and how do they prevent downtime?

PSC retainers are designed for SMEs, law firms, accounting practices, clinics, and professional services that require uninterrupted IT operations. Our solution combines unlimited remote assistance, proactive 24/7 monitoring, and priority on-site visits across Greater Lisbon to eliminate downtime before it affects business productivity.

What response times and SLA guarantees are contractually provided for IT emergencies?

PSC guarantees strict contractual Service Level Agreements (SLAs). For critical incidents, remote triage is immediate via TeamViewer or direct priority phone (+351 91 410 47 10), and urgent on-site engineer dispatch in Lisbon, Cascais, Sintra, and Oeiras is carried out with top priority.

How does PSC manage Windows/Linux servers, Microsoft 365, and secure web hosting?

We provide end-to-end administration for corporate Windows Server and Linux systems, virtualization, and smooth cloud migrations to Microsoft 365 and Google Workspace. We also provide secure dedicated hosting with SSL certificates and automated redundant backups.

How is cybersecurity and sensitive data protected in regulated sectors and law firms?

PSC establishes defense-in-depth perimeter security using enterprise firewalls, point-to-point encrypted VPNs, centralized endpoint security, and auditable disaster recovery plans with immutable hybrid backups strictly complying with GDPR regulations for law firms and regulated entities.

We already have another IT provider. How does a seamless transition to PSC work?

The transition is executed seamlessly with zero downtime. PSC performs an exhaustive upfront technical audit of credentials, server configurations, network topology, and backup validity, assuming operational control in structured, documented stages.

Does PSC provide in-house workshop repairs and on-site assistance for offices and home users?

Yes. We operate a dedicated hardware diagnostics lab for component-level repairs, screen and battery replacements, and SSD performance upgrades for PC and Apple Mac (MacBook, iMac). We also provide on-site callouts with transparent upfront quotes and strict personal data safeguards.